Privacy Policy

1. Information We Collect

Depending on how you interact with us, we may collect:

We only request information that is reasonably necessary to assess and provide our services.

2. How We Collect Information

We may collect information when you:

• Submit a form on our website
• Request a mortgage consultation
• Contact us by phone, email, WhatsApp, or other communication channels
• Upload or provide financial documents
• Subscribe to communications
• Interact with our website

We may also automatically collect certain technical information, including IP address, browser type, device information, pages visited, and website usage data.

3. How We Use Your Information

We may use your information to:

• Respond to your enquiries
• Assess your mortgage requirements
• Determine potential eligibility for financing
• Compare or identify suitable mortgage options
• Communicate with banks and financial institutions on your behalf
• Process mortgage applications
• Arrange property valuation or related services
• Provide customer support
• Improve our website and services
• Send relevant updates, offers, or marketing communications where permitted
• Comply with applicable UAE laws and regulatory requirements
• Prevent fraud, misuse, or unauthorized activity

4. Sharing Your Information

To provide mortgage and financial services, we may share relevant information with:

• Banks and financial institutions
• Mortgage lenders
• Property valuers
• Real estate professionals
• Technology and service providers
• Professional advisers
• Government authorities or regulators where legally required

We do not sell your personal information as a product to third parties.

We only share information that is reasonably necessary for the relevant service, application, transaction, or legal requirement.

5. Financial Documents

If you provide documents such as bank statements, salary certificates, Emirates ID, passport copies, or other financial documents, we will use them for legitimate business purposes related to your requested services.

You should only provide documents through communication channels or platforms that we have designated for this purpose.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality
• Understand website traffic
• Remember user preferences
• Measure marketing performance
• Improve user experience

You may be able to control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

7. Marketing Communications

Where permitted, we may contact you with information about our services, mortgage solutions, offers, or relevant updates.

You may request to stop receiving marketing communications at any time by contacting us or using the unsubscribe option where available.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, complying with legal obligations, and protecting our legitimate interests.

10. Your Rights

Subject to applicable UAE laws and regulations, you may have rights regarding your personal information, including requesting access, correction, updating, or deletion where applicable.

You may also contact us if you believe your information has been used incorrectly or if you wish to withdraw consent where consent is the applicable legal basis.

11. Third-Party Websites

Our website may contain links to third-party websites, banks, financial institutions, or other services.

Leom is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

12. Children's Privacy

Our services are intended for adults and individuals legally able to enter into financial arrangements. We do not knowingly collect personal information from children for mortgage or financial-service purposes.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable legal and regulatory requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact: